Policies

Refund Policy.

Please read this before purchasing.
If you have any questions, I'm always happy to help.

Last updated: March 2026
01

All Sales Are Final

All Wealth Maven products are digital downloads. Because files are delivered immediately upon purchase and cannot be returned, all sales are final by default. By completing your purchase, you acknowledge that you are buying a digital product and agree to this policy.

Why no refunds on digital products? Unlike physical goods, digital files are delivered instantly and cannot be "returned" — once accessed, there's no way to verify that a copy hasn't been kept. This is standard practice for digital sellers. Please review the product descriptions, preview images, and the FAQ page carefully before purchasing.
02

Exception: Accidental Duplicate Purchase

The only exception is if you accidentally purchased the same product twice. A refund for the duplicate order may be issued provided:

  • The request is made within 30 days of the duplicate purchase date.
  • You provide both order numbers so we can verify the duplicate.
  • The duplicate order has not been downloaded or accessed.
How to request: Contact me at wealthmavenco@gmail.com with your order numbers and a brief note. We'll review and respond within 2 business days.
03

What's Not Covered

The following are not eligible for a refund:

  • Change of mind — please review the product listing carefully before purchasing.
  • Incompatibility with Excel — all templates are built for Google Sheets and clearly labelled as such; they are not designed for Excel.
  • "I didn't use it" — purchase grants access to the file regardless of whether it is used.
  • Formatting preferences — minor styling differences between devices or screen sizes are not defects.
  • Unauthorised modifications — editing protected cells or formulas voids support eligibility.
What the purchase includes: the template as described. Requests for new features, custom automation, integrations, or modifications to edited copies are considered custom development and are not included with the purchase.
04

We're Here to Help

Before giving up on your template, please reach out. Most issues — setup questions, formula errors, access problems — have a quick fix, and we genuinely want you to get the most out of your purchase. I read every message personally and respond within 24 hours.

When contacting support, please include:

  1. Your order number
  2. The product name
  3. A clear description of the issue, including screenshots if relevant
05

Contact Us

For any questions about this policy or your order, get in touch at wealthmavenco@gmail.com.

Still have questions?

I'm happy to answer anything before or after your purchase — just send a message and I'll get back to you within 24 hours.

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This policy was last updated in March 2026. Wealth Maven reserves the right to update this policy at any time. Continued use of our products constitutes acceptance of the current policy.